We care about customer service, which is why we’ve implemented a Price Lock Guarantee. With our Price Lock Guarantee, you can rest assured that your move will not be more than 10% over the estimate. If it is more than the estimate, we will cap any additional cost at 10%, so you won’t get any surprise charges.
If we finish your move under the estimated time, you’ll only be billed for the actual time we worked, so you could end up paying less. We often come in under estimate; about 8 out of 10 moves finish under the estimated time. Just keep in mind that we have a 3-hour minimum for all moves.
For the Price Lock Guarantee to apply, the following conditions must be met:
The list of items and any details provided for the estimate must be accurate.
If your move involves an elevator, it must be reserved exclusively for our team’s use during the move.
All items that can be packed in boxes must be properly packed and sealed.
Delays outside of our control, such as not having access to the new location or missing keys, may void the 10% guarantee.
Part of our price lock guarantee is being honest and upfront about our pricing. Two professional movers on the job site cost $160, and three cost $240.